Information Collection and use

In order to purchase from www.thaigem.com, a user must first complete the registration form. Required information to process orders include: name, email address, street address, and phone number. This information is essential for customer’s orders to be processed and delivered. It is optional for users to give information such as: gender, product interests, etc. This information is used by Thaigem Global Marketing Limited to better serve and protect its valued customers.

Registration

In order to purchase from www.thaigem.com, a user must first complete the registration form. Required information to process orders include: name, email address, street address, and phone number. This information is essential for customer’s orders to be processed and delivered. It is optional for users to give information such as: gender, product interests, etc. This information is used by Thaigem Global Marketing Limited to better serve and protect its valued customers.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Please note that the access logs collected for www.thaigem.com and www.thaigem.com contain more information than just IP addresses. They also let us know what operating system/Internet browser you use and what pages on our site you have viewed. As with your IP address, this information is not linked to personally identifiable information and is used in aggregate to ensure the functionality of the site for our visitors.

Sharing

We use FedEx to ship orders, and PayPal to handle all financial transactions. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Shipping from Thaigem.com is handled by FedEx (unless requested otherwise by a customer), which requires a physical street address. FedEx will not deliver to a Post Office Box and requires a signature upon receipt of all packages. To view the FedEx privacy policy, please click on the link below:

http://www.fedex.com/us/privacypolicy.html

Providing an absolutely secure environment for all financial transactions is of primary importance to Thaigem.com. To this end, unless requested otherwise by a customer, we conduct all transactions through either PayPal (the secure account-based online payment system) . We believe this is the best way to protect our customer’s consumer rights, privacy and security.

To see PayPal's privacy policy, please click on the link below:

http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/privacy-outside

Links

This web site contains links to other sites. Please be aware that we Thaigem Global Marketing Limited are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Thaigem Global Marketing Limited will automatically send the friend a one-time email inviting them to visit the site. Thaigem Global Marketing Limited uses this information for the sole purpose of sending this one-time email and the information is not stored thereafter.

Security

This website takes every precaution to protect our users’ information. When users submit information via the website, your information is protected both online and off-line.

All of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job (for example a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security of your information at our website, you can send an email to manuel@thaigem.net.

Supplementation of Information

In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources, such as the JBT and other industry trade associations. We use this information to ensure that the data we have is as up-to-date as possible.

Special Offers

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications when registering.

Correction/Updating Personal Information:

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the My Account page or by emailing our Customer Support department (support@thaigem.net).

Choice/Opt-out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our registration form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

users who no longer wish to receive our newsletter may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at support@thaigem.net.

users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Contact

If you have any questions about this privacy statement or your dealings with NCS GROUP Co.,Ltd. (www.thaigem.com), you can contact:

Manuel M. Baladad
CRM Account Representative - Customer Relationship Management
NCS GROUP Co.,Ltd.
C/O 23/999 Yanawiroj Road, M7
T.Chanthanimit, A.Maung
Chanthaburi, 22000 Thailand
manuel@thaigem.net
Tel: 66 (0) 39 344771